Contact Us
Last Updated: September 2026 · Official Business Information
Customer & Technical Support
For questions about gallery uploads, face recognition, guest links, or general assistance:
Email: support@picfetch.in
Response Time: Within 24 hours
Operating Hours: Mon – Sat, 9:00 AM – 8:00 PM IST
Billing & Payments
For inquiries regarding payments, subscription invoices, duplicate charges, or refunds:
Email: billing@picfetch.in
Turnaround: Within 24–48 banking hours
Read our full Cancellation & Refund Policy.
Official Social Channels
Follow feature announcements, event showcases, and real-time updates:
Business & Registered Entity Details
Trade Name: PicFetch AI
Legal Entity: Sole Proprietorship
Proprietor Name: Ayush Shailesh Ghodke
MSME Registration (Udyam URN): UDYAM-MH-04-0319446
Shop & Establishment Reg. (Form G): 2641500321518332
Registered Office / Operating Address: 1260 Tekdi, Above Ghodke Clinic, Saliwada road, Paithan, Aurangabad (Chhatrapati Sambhajinagar), Maharashtra - 431107, India
Service Delivery & Fulfillment Policy
PicFetch AI is a cloud-based Software-as-a-Service (SaaS) platform for event photography delivery and face recognition. No physical goods or packages are shipped.
- Upon successful transaction through our payment gateway, access to your event gallery quota, storage capacity, and live AI facial matching features is provisioned electronically and instantaneously.
- Photographers receive immediate access to their Studio Dashboard, presigned upload URLs, QR code generator, and guest search links.
- A digital payment confirmation and tax receipt will be sent to your registered account email automatically.
Statutory Grievance Redressal (DPDP Act 2023)
In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, any privacy concerns, biometric data requests, or statutory grievances may be directed to our designated officer:
Grievance Officer: Ayush Shailesh Ghodke
Email: grievance@picfetch.in
Resolution SLA: Acknowledged within 24 hours, resolved within 7 business days.